Ivy Clinics Website Terms & Conditions
Welcome to The Ivy Clinics website (“https://theivyclinics.com”). This Website is operated by IVY DENTAL CLINICS PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at Ground Floor, SCO No. 51-52, Madhya Marg, Sector 8C, Chandigarh, 160009.
By accessing, browsing, or using this Website in any manner, you (“User”, “You”) agree to be bound by these Terms & Conditions (“Terms”). These Terms form a legally binding agreement between the User and IVY DENTAL CLINICS PRIVATE LIMITED (“Company”, “We”, “Us”, “Our”).
If you do not agree with any part of these Terms, you must immediately discontinue use of the Website and any associated online services.
1. Services Offered Online
Ivy Clinics provides various online services through its Website for user convenience. These include:
Appointment Booking: Users can request or book appointments for dental, skin, and hair services. (Note: Booking a slot online is tentative until confirmed by the clinic – see Section 3 below.)
Consultation Requests: Users may submit online consultation requests or inquiries via web forms. These serve as lead-capture forms for scheduling purposes and do not constitute live telemedicine or medical consultations.
WhatsApp Communication: The Website integrates WhatsApp Business API for communication. Users can choose to receive appointment confirmations, reminders, and basic support via WhatsApp once they initiate contact or submit a request.
Online Payments: The Website may provide secure payment links for one-time payments, such as booking confirmation fees, advance deposits for procedures, or service payments. (There are no recurring or subscription charges – see Section 2.)
Information & Educational Content: General information about Ivy Clinics’ treatments, doctors, clinic locations, and pricing ranges is available. The site also offers patient education content, such as blog articles and service descriptions.
AI Chatbot Assistance: An AI-powered chatbot is available to guide users with frequently asked questions, basic information, and help in scheduling appointments. (See Section 11 for chatbot limitations.)
No Online Medical Diagnosis or Treatment: The above online services are provided to enhance patient convenience and knowledge, but Ivy Clinics does not offer medical diagnoses, treatment prescriptions, or telemedicine services through the Website. All healthcare decisions, diagnoses, and treatments are made only after an in-person evaluation by a qualified medical professional at an Ivy Clinics facility.
2. Payments and Prepayments
Ivy Clinics is not an e-commerce platform and does not sell products or offer subscription services through the Website. All payments made via the Website are voluntary, one-time transactions related to specific services:
No Subscriptions or Auto-Renewals: The Website does not feature any subscription plans or auto-renewing services. You will not be billed on a recurring basis for any online service.
Service-Specific Prepayments: Ivy Clinics may allow users to pay in advance for certain services (for example, to confirm a booking or place a deposit for an upcoming procedure). Any such payment will correspond to a particular appointment or service and is processed as a one-time charge.
Voluntary Payments: Paying online is optional and provided for your convenience. If you prefer, you may choose to pay in person at the clinic for most services. All online payments are handled through secure, trusted payment gateways (see Section 10 for Third-Party Payment Gateways).
3. Appointment Booking & Confirmation
Submitting an appointment request or booking a time slot through the Website does not guarantee that the appointment is confirmed:
Tentative Bookings: Online appointment requests are considered tentative. After you request a slot, Ivy Clinics staff will review your request and verify doctor and clinic availability. The appointment is only confirmed when Ivy Clinics communicates the confirmation to you (via phone call, email, SMS, or WhatsApp).
Clinic Confirmation: Ivy Clinics reserves the right to accept, modify, or decline an online booking request. If your requested slot or chosen doctor is not available, the clinic will attempt to propose an alternative time or date.
No Guarantee of Availability: The Website’s scheduling system aims to reflect up-to-date availability, but actual appointment availability can vary. Ivy Clinics is not liable if a requested appointment slot is unavailable or if a confirmed appointment needs to be rescheduled (e.g., due to unforeseen doctor unavailability).
Appointment Communications: Once an appointment is booked or confirmed, Ivy Clinics will contact you with relevant details. (By providing your contact information, you consent to such communications – see Section 12.)
4. Appointment Cancellation & Refund Policy
Ivy Clinics has specific policies for cancelling appointments and refunding any advance payments:
Cancellation Window: If you need to cancel or reschedule an appointment, you must inform Ivy Clinics at least 24 hours before the scheduled appointment time (or within the notice period specified by the clinic for that service). Late cancellations may be treated as no-shows.
Refund Eligibility: Advance payments or deposits made for an appointment will be refunded only if the appointment was booked online and you cancel within the allowed cancellation window. No refunds will be provided for appointments canceled outside of this window or for failure to attend (no-show), subject to clinic policy.
Refund Process: For eligible cancellations, refunds will be processed back to the original payment method (e.g., the same credit/debit card or digital wallet used) within approximately 7–14 working days. Processing times may vary depending on the payment gateway and your bank.
No Refunds for Completed Services: Payments for services that have already been provided cannot be refunded. This includes completed consultations (whether online advice or in-clinic), diagnostic services, procedures, or treatments that have been carried out.
Rescheduling: If you request to reschedule an appointment (with appropriate advance notice), Ivy Clinics will accommodate the change without any penalty or additional charge. The prepaid amount (if any) will be applied to the rescheduled appointment.
No-Show Policy: If you do not attend a scheduled appointment without prior cancellation (a “no-show”), Ivy Clinics reserves the right to retain any deposit or prepayment made for that appointment. Repeated no-shows or last-minute cancellations may result in requiring non-refundable prepayments for future bookings, at the clinic’s discretion.
5. Content Ownership & Intellectual Property
All materials and content on the Ivy Clinics Website are protected by intellectual property laws and are the exclusive property of Ivy Clinics (or are used by Ivy Clinics with permission):
Ownership of Content: This includes, but is not limited to, all text, descriptions, graphics, images, videos, logos, trademarks, icons, layout designs, and overall look-and-feel of the Website. Ivy Clinics retains all rights, title, and interest in this content.
Restricted Use: You are not permitted to copy, reproduce, modify, upload, post, transmit, or distribute any content from the Website without prior written permission from Ivy Clinics. The content is provided for your personal, non-commercial use in connection with seeking our services. Any unauthorized use of Website materials (including using content for competitive purposes) is strictly prohibited.
No License Granted: Except as expressly provided in these terms, your use of the Website does not grant you any license or right to use any Ivy Clinics intellectual property (such as trademarks or copyrighted material). All rights not expressly granted are reserved by Ivy Clinics.
Educational Information Only: Information about medical treatments, procedures, and services on the Website is provided for general informational and educational purposes. While Ivy Clinics strives to ensure accuracy, this content should not be considered medical advice or used as a substitute for consultation with a qualified healthcare provider.
6. External Platforms and Communications
Ivy Clinics interacts with users through certain third-party platforms (such as Facebook/Instagram and Google) and offers communication channels to improve your experience. By engaging with us through these platforms or forms, you agree to the following terms:
Meta (Facebook/Instagram) Lead Forms: If you submit your information via an Ivy Clinics advertisement or lead form on Facebook, Instagram, or other Meta platforms, you consent to be contacted by Ivy Clinics. This consent applies to communication through the contact details you provide (including phone calls, email, and WhatsApp messages) for purposes such as scheduling your appointment or providing more information about our services.
Google Ads & Analytics: If you arrive at the Ivy Clinics Website via a Google Ad or our online advertising campaigns, please note that we may use tools like Google Analytics (GA4) to track website traffic and user interactions. Your visit may be recorded for analytics purposes to help us understand usage patterns and improve our services. Additionally, clicking on our ads might redirect you to special landing pages or appointment forms that capture your contact details for follow-up.
WhatsApp Communications: Ivy Clinics uses the WhatsApp Business API to communicate with users. We will send WhatsApp messages (such as appointment confirmations, reminders, or answers to inquiries) only to users who have either submitted a form requesting such contact or who have initiated a conversation with us on WhatsApp. By communicating with Ivy Clinics on WhatsApp or providing your WhatsApp number, you agree to receive messages related to your inquiry or treatment. All WhatsApp conversations may be monitored or recorded by Ivy Clinics for quality assurance and training purposes.
Opt-Out: If at any point you do not wish to be contacted via a particular channel (for example, WhatsApp or email), please inform us. We will make reasonable efforts to honor such requests, though note that certain communications (e.g. appointment reminders or important updates) may be necessary to provide our services.
7. Third-Party Tools and Integrations
To operate the Website and deliver services, Ivy Clinics relies on several third-party tools and service providers. By using the Website, you acknowledge and consent to the involvement of these third parties, and you agree that Ivy Clinics may share necessary data with them to the extent needed for functionality:
Analytics Services: The Website uses analytics tools (such as Google Analytics/GA4) to collect information about how users interact with our site. These tools use cookies and similar technologies to help us analyze site traffic and improve user experience.
Advertising Pixels: We have integrated marketing tools like the Meta Pixel (Facebook Pixel) on our site. This technology helps Ivy Clinics with advertising and retargeting, allowing us to show relevant Ivy Clinics ads on external platforms to people who have visited our Website.
Customer Relationship Management (CRM): When you submit forms or appointment requests, your information is transmitted to our secure CRM system. The CRM (a third-party software platform) helps us manage appointments, follow-ups, and patient communications. We ensure that any CRM or database we use employs appropriate security measures to protect your data.
Payment Gateways: For processing online payments (such as booking fees or deposits), we use trusted third-party payment gateway providers. These gateways (for example, Razorpay, PayU, Stripe, etc., as applicable) handle your payment details securely. Ivy Clinics does not store your sensitive payment card details on our servers. Payment processing is subject to the terms and privacy policies of the respective payment gateway.
Hosting and Cloud Services: The Website is hosted on third-party servers or cloud service providers. These providers store the Website’s data and content on their infrastructure. We choose reputable hosting services and take measures to secure our servers, but ultimate control over server infrastructure lies with the hosting provider.
Data Sharing and Security: Ivy Clinics shares data with the above third-party tools strictly to facilitate the services (e.g., sharing necessary contact info with WhatsApp API or sending site usage data to Google Analytics). While we contract with reputable providers and strive to safeguard your information, Ivy Clinics is not responsible for any misuse of data that might occur on the part of these independent third parties beyond our control. Use of the Website indicates your understanding that such third-party integrations are in place.
Third-Party Terms: Your use of the Website is also subject to the usage terms of these third-party services (for example, Google’s terms for Google Analytics, Meta’s terms for Facebook/Instagram, etc.). Ivy Clinics is not liable for any issues arising from the services provided by these external tools. If you do not agree with their involvement, please do not use the online features of our Website.
8. User Accounts and Personal Data
Ivy Clinics does not require or provide user accounts for general use of the Website:
No Login or Account Creation: There is no registration or login process on the Ivy Clinics Website for patients or visitors. You are not expected to create a username/password, and we do not maintain online user profiles.
Form Submissions: All personal information you provide (such as name, contact details, and health queries) is collected via specific forms (e.g., appointment request forms, contact forms) and is transmitted directly to our internal systems (CRM) or communicated to our staff via secure channels. Personal data is not stored publicly on the Website after you submit it.
Data Handling: Ivy Clinics handles user information in accordance with applicable privacy practices (see our Privacy Policy for more details). Since the Website itself doesn’t store your data long-term or have user accounts, issues like password security or account management do not apply here. However, you are responsible for ensuring the accuracy of the data you submit and for using our forms in a lawful and responsible manner.
9. Medical Disclaimers
Ivy Clinics prioritizes accurate health information and patient safety. However, it is important to understand the limitations of online content and services. By using the Website, you acknowledge these medical disclaimers:
Informational Use Only: No content on the Website (including treatment descriptions, blog articles, FAQs, or chatbot responses) is intended to be medical advice. The information provided is general in nature and for educational purposes to help you better understand our services and common health topics. It should not be used to self-diagnose or as a substitute for professional medical evaluation.
Not a Doctor–Patient Relationship: Your use of the Website or communication with Ivy Clinics through online channels does not establish a doctor–patient relationship. An official doctor–patient relationship with Ivy Clinics begins only when you visit one of our clinics in person for consultation/treatment or when a medical practitioner from Ivy Clinics explicitly accepts you as a patient (for example, confirming a consultation). Until then, any advice or guidance received online is preliminary and informational.
No Guarantee of Results: Any testimonials, before-and-after photos, or descriptions of outcomes on the Website are illustrative of individual experiences. Results vary from person to person. Ivy Clinics makes no guarantees or warranties that you will achieve the same results as those described or portrayed on the Website.
Not a Substitute for Physical Evaluation: Any suggestions or preliminary opinions provided via online consultation request forms, chatbot, or phone discussions are not final diagnoses or treatment plans. A proper diagnosis or treatment recommendation can only be made after a qualified healthcare provider conducts an appropriate in-person examination and evaluation.
User Assumption of Risk: Ivy Clinics is not liable for any decisions or actions you take based on the information on the Website. This includes any decisions to start or stop any treatment or regimen without consulting a doctor. Users who rely on information obtained from the Website (including the chatbot or educational content) do so at their own risk. Always consult with a licensed medical professional for medical advice and treatment.
10. AI Dental Scanner – Consent & Disclaimer
Ivy Clinics may utilize advanced technologies, including an AI-based dental scanning tool provided by a third-party vendor, to assist in patient care. If you undergo an AI-supported dental assessment at our clinic, the following terms apply:
Patient Consent: Before using the AI dental scanner on a patient, Ivy Clinics will explain the process and obtain the patient’s consent. By agreeing to the scan, you acknowledge that data (such as dental images or scans of your teeth/mouth) will be collected and analyzed by an AI system.
Third-Party Processing: The AI dental scanner is powered by a third-party system. This means your scan data (images, etc.) may be securely transmitted to and processed on the vendor’s servers. Ivy Clinics works only with reputable technology providers who employ robust security measures to protect your data. However, by consenting to the scan, you understand that a third party is involved in processing the information.
Data Use and Privacy: The images and data obtained from the AI scanner will be used for the purpose of evaluation and treatment planning for your dental care. Ivy Clinics will handle this data in compliance with privacy regulations and our Privacy Policy. The third-party vendor will use the data only to generate analysis/results for the clinic, and not for any other purpose without your consent.
No Autonomous Diagnosis: The AI dental scanner’s output (such as automated observations, measurements, or suggested treatment insights) is preliminary and for reference only. It does not constitute a medical diagnosis. Ivy Clinics’ qualified dentists will review the AI findings alongside their own clinical examination. The dentist’s professional evaluation and judgment supersede any AI-generated results.
Limit of Liability for AI Tool: Ivy Clinics is not liable for any inaccuracies or errors in the analysis provided by the third-party AI tool. If the AI scanner were to fail or produce unclear results, the dentist will rely on traditional examination methods. You agree that the use of this tool is ancillary to your care, and you will not hold Ivy Clinics or its practitioners responsible for the performance of the third-party system beyond our control.
11. Consent to Communications
By providing your contact information to Ivy Clinics through the Website or related channels, you consent to receive communications from us related to our services and your inquiries:
Channels of Communication: You agree that Ivy Clinics may contact you via phone calls, SMS (text messages), email, or WhatsApp (or similar messaging platforms) using the contact details you provide. This may include responding to your inquiries, confirming appointments, sending reminders, follow-ups after visits, and marketing or promotional messages about clinic services.
Lead Form and Inquiry Consent: Whether you submit a query through a contact form on our Website, a lead form on social media (e.g., Facebook/Instagram), or by messaging us on WhatsApp, it is understood that you are expressing interest in our services. In doing so, you are providing consent for Ivy Clinics to reach out to you in response to that inquiry.
Opt-Out Options: If you prefer not to receive certain types of communications (for example, marketing/promotional emails or messages), you can notify us at any time. We will make efforts to comply with such requests and will provide opt-out or unsubscribe options where applicable (such as in our marketing emails). Keep in mind, however, that we may still need to contact you for transactional purposes (appointment confirmations, important health-related notices, billing issues, etc.).
Privacy Assurance: Communications may be monitored or recorded for quality and training (as noted prior). Ivy Clinics will handle any personal information obtained during calls or messages in line with our Privacy Policy and applicable laws. We will not spam you or sell your contact information. Communications will be professional and limited to relevant information only.
12. Service Eligibility
Use of the Ivy Clinics Website and its services is subject to certain eligibility criteria and user responsibilities:
Age Requirement: You must be 18 years of age or older to use the Website independently. The services offered are intended for adults. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian. Ivy Clinics reserves the right to refuse service, including appointment bookings, if it is discovered that consent from a guardian was not obtained for a minor.
User Responsibility for Information: When using our Website (for example, booking an appointment or submitting a consultation form), you agree to provide information that is truthful, accurate, and complete to the best of your knowledge. This includes contact information, personal details, and any description of your medical concern. Providing false, outdated, or misleading information is a violation of these Terms and may result in cancellation of appointments or refusal of services.
Personal Use: The Website and its services are intended for personal use by patients and prospective patients. You agree not to use the site for any commercial purposes or on behalf of any third party without prior authorization from Ivy Clinics.
13. Third-Party Links and References
For user convenience, Ivy Clinics may include links or references on the Website to third-party websites or resources:
External Website Links: These could include maps/directions (e.g., Google Maps links to our clinic locations), social media pages (such as Ivy Clinics on Facebook or Instagram), and references to educational articles or medical resources on other sites.
No Endorsement or Control: Ivy Clinics does not endorse, guarantee, or have control over the content, services, or privacy practices of any third-party websites that are linked from our site. A link to an external site is not an Ivy Clinics recommendation or approval of that site or its information.
User Responsibility: If you click on a third-party link and leave the Ivy Clinics Website, you do so at your own risk. You should review the terms and privacy policies of any external website you visit. Ivy Clinics is not responsible for any loss or damage that may arise from your use of third-party websites or resources.
Maps & Directions: When using third-party map services (like Google Maps) to navigate to our clinic, please be aware that those services have their own terms of use and data collection practices (for example, Google’s data might be collected when you use its map widget on our site).
14. Accuracy of Information
While Ivy Clinics endeavors to keep all information on the Website accurate and up-to-date, we make no warranties or guarantees regarding the accuracy, completeness, or timeliness of the content:
Possibility of Errors: The Website’s content (including service descriptions, pricing, clinic hours, and doctor availability) may occasionally contain typographical errors, inaccuracies, or omissions. These might relate to service details, pricing, promotions, appointment availability, or other operational details.
Updates: Ivy Clinics reserves the right to correct or update information on the Website at any time without prior notice. However, there may be a lag in updating online information to reflect the most current details (for example, a price change or a doctor’s schedule change might not be immediately reflected online).
Verification: We strongly recommend verifying critical information directly with the clinic. For instance, if you are relying on information about a treatment’s price range or a doctor’s clinic hours, please confirm with us via phone or email, as those details could have changed.
No Liability for Inaccuracies: Ivy Clinics will not be held liable for any harm or loss incurred by users due to relying on information on the Website that turns out to be inaccurate or incomplete. This extends to scenarios such as a user acting on outdated pricing or misunderstanding a service due to an unclear description. Users accept that the Website content is provided on an “as-is” basis.
15. Prohibited Uses
When using the Ivy Clinics Website, you agree to do so lawfully and respectfully. You expressly agree not to misuse the Website in any manner. Prohibited actions include, but are not limited to, the following:
Illegal Purposes: You may not use the Website for any purpose that is illegal or prohibited by law. This includes engaging in any fraudulent activity or promoting any unlawful acts.
Unauthorized Access: You must not attempt to gain unauthorized access to any part of the Website, the server on which the Website is hosted, or any server, computer, or database connected to the Website. This means no hacking, password “mining,” or any other illegitimate means of accessing data not intended for you.
Disruption of Service: You may not interfere with or disrupt the proper working of the Website. This prohibition includes transmitting any worm, virus, malware, or any code of a destructive nature, as well as engaging in deliberate overload (“DDOS”) attacks or other attempts to crash the site.
No Data Scraping or Exploitation: You may not use any automated system (like bots, spiders, or scrapers) to access the Website for data harvesting, screen scraping, or any purpose not authorized by Ivy Clinics. Also, you may not use the Website’s content to compete with Ivy Clinics or to develop a derivative service.
Misrepresentation: You must not use the Website to impersonate any person or entity, or to misrepresent your affiliation with a person or entity. Also, do not submit false or misleading information when filling out forms or communicating with us.
Harassment or Abuse: You may not use the Website or Ivy Clinics’ communication channels to harass, abuse, insult, harm, defame, or disparage Ivy Clinics staff, other users, or any other person. Any offensive, obscene, or inappropriate communications are strictly forbidden.
Consequences: If you engage in any of the above prohibited activities or violate any aspect of these Terms, Ivy Clinics reserves the right to take appropriate action. This may include terminating your access to the Website, cancelling any pending appointments or services, reporting misconduct to authorities, and/or taking legal action where appropriate.
16. Website Security
Ivy Clinics cares about the security of its Website and users. By using the site, you agree to abide by the following security-related conditions and acknowledge our practices:
No Security Breach Attempts: You must not probe, scan, or test the vulnerability of the Website or any related system or network. Attempting to breach security or authentication measures without proper authorization is strictly prohibited.
Malware Prohibition: You are forbidden from introducing any malicious or technologically harmful material to the Website. This includes uploading or transmitting viruses, Trojan horses, spyware, adware, or any other harmful program or code.
Integrity of Website Operations: You must not attempt to disable, overburden, or impair the proper working of the Website. Any attempt to interrupt the Website’s functionality, such as via denial-of-service attacks or other sabotage techniques, is prohibited.
Security Measures: Ivy Clinics employs reasonable security measures and protocols to protect the Website and its users. However, no system is foolproof. By using the site, you understand that no data transmission or storage can be guaranteed 100% secure, and you accept the inherent security risks of providing information online. (For details on how we protect personal information, see our Privacy Policy.)
User Responsibility: If you use any part of the Website that requires entering information (for example, filling out a form), you are responsible for using devices and networks that are secure and for running up-to-date antivirus software. Ivy Clinics is not liable for any loss or damage resulting from user negligence in securing their own devices or accounts.
Reporting Issues: If you discover any potential security vulnerabilities or incidents related to the Website, you agree to inform Ivy Clinics promptly so that we can take appropriate action. Please do not exploit or publicize any security vulnerabilities you might find.
17. Limitation of Liability
By using the Ivy Clinics Website, you understand and agree that Ivy Clinics’ liability is limited regarding your use of the site and services:
Indirect Damages: To the fullest extent permitted by law, Ivy Clinics (including its owners, management, doctors, and employees) will not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes (but is not limited to) damages for loss of profits, loss of data, business interruption, or other intangible losses arising out of or related to your use of (or inability to use) the Website or any services obtained through the Website.
Site Downtime or Errors: Ivy Clinics is not liable for any harm caused by the temporary unavailability of the Website, any technical errors, or any inaccuracies in content. We provide the Website on an “as is” and “as available” basis, without any warranties that it will be error-free or uninterrupted.
Third-Party Services: Ivy Clinics shall not be responsible for issues arising from third-party tools or services integrated into the Website (such as payment gateways, analytics, hosting, or communication platforms). For instance, we are not liable for financial losses or data breaches resulting from failures or misconduct of third-party services, provided that we have exercised reasonable care in selecting and configuring such services.
User Actions: Ivy Clinics is not responsible for any actions you take based on information on the Website. Any decisions regarding your health, appointments, or finances that you make after using the Website are made at your own discretion and risk. We encourage you to verify information with clinic staff and consult professionals for medical or financial advice as appropriate.
Cap on Liability: In all cases, Ivy Clinics’ total cumulative liability to you for any claims arising out of or relating to the use of the Website or services (whether in contract, tort, or otherwise) will not exceed the amount (if any) you paid to Ivy Clinics for the service in question, or INR 1,000 (Indian Rupees One Thousand), whichever is greater. (Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, the above limitations shall apply to the maximum extent permitted by law.)
No Liability for Force Majeure: As detailed in Section 24, Ivy Clinics is not liable for any failure or delay in performance due to circumstances beyond our control (force majeure events).
18. Indemnification
You agree to indemnify and hold harmless Ivy Clinics, its affiliates, and their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) that arise from or relate to:
Your Use of the Website: Any use or misuse of the Website by you that violates these Terms and Conditions or any applicable law.
Breach of Terms: Your breach of any provision of these Terms and Conditions.
Violation of Rights or Law: Any claim that your actions (such as the content you submit or your conduct) have harmed a third party or violated a third party’s rights, or any applicable law or regulation.
Third-Party Services: Any disputes or issues arising from your interactions with third-party services via our Website (for example, issues with payment processing or WhatsApp communications, insofar as your actions contributed to those issues).
Cooperation: Ivy Clinics reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully in the defense of any such matter. You also agree not to settle any such matter without Ivy Clinics’ prior written consent.
19. Modification of Services
Ivy Clinics is continually improving and updating its online services. We reserve the right to modify, suspend, or discontinue any feature or part of the Website at any time:
Service Changes: Features such as the appointment booking system, payment portals, chatbot, or any other online service may be changed or removed by Ivy Clinics without notice. For example, we may introduce a new feature or retire an existing one as we refine our online offerings.
Temporary Suspension: There may be times when the Website or certain functionalities are temporarily unavailable (for maintenance, upgrades, or due to technical issues). Ivy Clinics is not liable for any inconvenience or loss incurred by users due to such outages or changes.
No Guarantees of Continuity: Ivy Clinics does not guarantee that any specific service or feature will continue to be offered indefinitely. By using the Website, you acknowledge that aspects of the site may change over time.
User’s Responsibility: It is your responsibility to keep yourself updated on any changes. If a modification affects how you use a service (for example, a new process for booking appointments), it is your responsibility to follow the updated procedures as outlined on the Website or in communications.
20. Changes to Terms
Just as our services may evolve, these Terms and Conditions may also be updated from time to time:
Right to Update: Ivy Clinics reserves the right to revise or update these Terms & Conditions at any time. Changes can be made for various reasons, including to reflect changes in the law, new services or features, or to address feedback or operational needs.
Notification of Changes: When we update the Terms and Conditions, we will post the new version on this page with an updated “Last Updated” date. Significant changes may be highlighted or communicated via a notice on our Website homepage or through other communication channels.
Acceptance of Changes: By continuing to use the Website after any changes to the Terms and Conditions are posted, you are indicating your acceptance of those changes. If you do not agree with a change, you must stop using the Website. We encourage you to review the Terms periodically to ensure you are aware of the most current rights and obligations governing your use of the site.
Past Versions: For transparency, Ivy Clinics may keep prior versions of the Terms accessible or provide them upon request so that users can see what has changed.
21. Governing Law and Jurisdiction
These Terms and Conditions and any use of the Website are governed by the laws of India:
Governing Law: The construction, validity, and performance of these Terms and all non-contractual obligations arising from or connected to them shall be governed by the laws of India, without regard to its conflict of law principles.
Jurisdiction: In the event of any dispute or claim arising out of or relating to these Terms or your use of the Website, you agree that such dispute will be subject to the exclusive jurisdiction of the courts located in Chandigarh, India. (If jurisdiction is legally required to be more specific: the courts of Chandigarh, and, to the extent applicable, the competent courts of Punjab and/or Haryana, India.)
Forum Convenience: You agree that Chandigarh is a convenient forum, and you waive any objection to the jurisdiction of these courts on the grounds of venue or inconvenient forum or any similar grounds.
Legal Compliance: Ivy Clinics makes no representation that the content of the Website is appropriate or available for use in jurisdictions outside of India. If you access the Website from other locations, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
22. Force Majeure
Ivy Clinics shall not be held liable for any failure or delay in performing its obligations (including providing online services or appointments) if such failure or delay is due to causes beyond its reasonable control:
Events Beyond Control: This includes, but is not limited to, natural disasters (e.g., earthquakes, floods), fires, epidemics or pandemics, acts of government or regulations, war, terrorism, civil unrest, strikes or labor disputes, power or internet outages, system failures, and any other unforeseen events of a similar nature. These events are collectively referred to as “Force Majeure” events.
Performance During Force Majeure: If a Force Majeure event occurs, Ivy Clinics’ obligations under these Terms will be deemed suspended for the duration of the event. Ivy Clinics will make reasonable efforts to resume full service as soon as possible. For instance, if an internet outage or server failure prevents online bookings, Ivy Clinics will aim to restore functionality at the earliest opportunity, but is not liable for the period of outage.
Notification: Where feasible, Ivy Clinics will attempt to post notices on the Website or communicate with users about significant service disruptions due to force majeure events (e.g., a notice of temporary closure or service interruption).
No Breach: Any failure or delay in performance caused by a Force Majeure event will not be considered a breach of these Terms and Conditions, provided that Ivy Clinics takes appropriate measures to mitigate the impact and resume services when the event has passed.
Contact and Questions: If you have any questions about these Terms and Conditions, or if you need to contact Ivy Clinics for any reason, you can reach out to us through the contact information provided on our Website (such as our customer care phone number or email address). We appreciate your cooperation and understanding in adhering to these terms, which are designed to ensure a safe, transparent, and helpful experience for all users of the Ivy Clinics Website.
Last Updated: 26.11.2025
